Requests, not guarantees. Mark what you need off. After the cutoff, the schedule is filled fairly across everyone. Light request days go first; heavy days get balanced.
AM, PM, or full day. Weekday shifts are 9:00-1:00 (AM) and 1:00-4:30 (PM). Only need the morning free? Request AM off and you can still take a PM shift that day.
Weekends are one block. The Friday PM agent carries weekend call through Sunday, so a weekend off means Friday PM, Saturday, and Sunday together. Tapping a weekend day, or requesting Friday PM off, marks the whole block automatically.
Cutoff. This round closes Monday, July 27 at 11:59 PM. Going forward, OFF requests are due by the 20th of the month before.
You can see the board. A day with 3+ names has lower odds of clearing for everyone. Adjust before the cutoff if you can.
Complete means 3 of 4 hours in office. Late arrival, early exit, or no-show is an incomplete shift. Three incomplete shifts in a month takes you off the rotation the following month.
Can't make an assigned shift? You find your replacement and notify Agent Support. A covered shift doesn't count against you. Agents may cover at either office.